Frequently Asked Questions
additional fee as per our shipping policy.
How does Cash on Delivery (COD) work?
Pay in cash when your order is delivered. COD fees apply as per policy.
How do I pay using a credit/debit card?
Enter your card details at checkout, including the card number, expiry date, and CVV. Complete the payment using your bank’s secure OTP system.
Is it safe to use my card online?
Absolutely! We use 256-bit encryption and trusted payment gateways to ensure your transaction is secure. Your card information is not stored and is used only for the transaction.
What does Meadowstarry® do to prevent fraud?
We monitor transactions for suspicious activity. In rare cases, we may request ID verification to ensure the transaction is genuine.
ORDER MANAGEMENT
How do I edit or change my order?
Once an order is submitted, it cannot be modified. Double-check your cart, shipping details, and payment method before completing the purchase.
Can I cancel my order?
Cancellations are only accepted within 1 hour of purchase. Email us at 15267090574@163.com if within this timeframe. Afterward, returns are available upon delivery.
Who covers return shipping costs?
Original shipping fees are non-refundable, and customers are responsible for return shipping costs.
DISCOUNTS & COUPONS
Can I get a price adjustment?
Sales are temporary and cannot be adjusted after purchase. Make sure to apply any coupon codes during checkout, as adjustments cannot be made afterward.